Our Services

Localization problems rarely stay in one place. What starts as a visibility or communication issue often grows into workflow friction, operational overload, last-minute delays or unclear ownership.

Our services are designed to support teams through these stages. You can engage us to diagnose what doesn't work, refresh or stabilize operational foundations, support the execution, or provide long-term strategic leadership — depending on where pressure is showing up today.

How our Tiers Work

We structure our work around four practical Tiers — phases that reflect how localization pressure typically develops inside organizations.

Each service can be engaged independently. In practice, combining services across tiers often delivers greater long-term impact — but only when it matches your actual needs.

Localization Maturity Assessment

A 360° audit of your entire global content and localization operation.

Ideal for: teams experiencing inefficiency, rising costs, or inconsistent outcomes, but lacking a clear diagnosis of the root causes.

Solves: system-wide ambiguity, lack of operational clarity, lack of meaningful KPIs.

Deliverables:

• Full maturity assessment report

• Scoring matrix across Strategy, Process, Tech, and People

• Prioritized recommendations

• Business case for leadership

Technology & Workflow Audit

An objective evaluation of your technology stack, workflows, and system integrations.

Ideal for: companies with outdated tools, manual processes, or upcoming TMS investments.

Solves: operational bottlenecks, automation gaps, fragmented systems, and poor data flow.

Deliverables:

• Technology stack audit report (TMS, CMS, connectors, integrations)

• End-to-end workflow map with friction point analysis

AI Readiness and Strategy Audit

A pragmatic assessment of how ready your organization is to apply AI within localization and content operations.

Ideal for: companies experimenting with AI but lacking clear direction, structure, or experiencing inconsistent or disappointing results.

Solves: unclear AI strategy, low-quality datasets, misaligned workflows, ROI uncertainty.

Deliverables:

• AI Readiness report

• Scoring matrix across Data structure, Tech, People & Skills, and Strategy

• Data/Content preparation recommendations

Tier 1: Diagnostic and Strategic Planning Services

Tier 2: Implementation and Stabilization Services

Workflow Automation and Process Re-engineering

An update or redesign of your workflows to reduce manual effort and make delivery predictable at scale.

Ideal for: teams experiencing operational friction, inconsistent quality, or difficulty sustaining improvements after initial changes.

Solves: manual handoffs, copy-pasting, email-driven coordination, unpredictable quality.

Deliverables:

• Updated workflows that can operate independently or within a selected TMS

• Clear definition of roles, quality criteria, and delivery SLAs

• Workflow-level KPIs

TMS Selection & Implementation Management

Independent, expert-led oversight for selecting and deploying the right Translation Management System.

Ideal for: Organizations planning to invest in a new TMS, replace an underperforming system, or scale localization operations across products, markets, and teams.

Solves: vendor bias, poor tool fit, failed implementations, and sunk technology costs.

Deliverables:

• Managed RFP

• Vendor evaluation and scoring

• End-to-end TMS implementation and onboarding

• Integrations with CMS, code repositories, and content platforms

Vendor Management & RFP Optimization

We rationalize and restructure your localization vendor ecosystem for quality, cost control, and scalability.

Ideal for: Organizations managing multiple localization vendors, struggling with inconsistent performance, or preparing to re-tender services through a formal RFP process.

Solves: Inconsistent quality, overspending, fragmented suppliers, and weak governance.

Deliverables:

• Optimized vendor portfolio

• RFP documentation and scoring framework

• SLAs, KPIs, and vendor governance model

Tier 3: Specialized Execution & Managed Services

Managed Localization Operations

Your outsourced localization department — without becoming a translation vendor.

Ideal for: companies or teams that experience rapid growth or transition and need operational assistance and localization capacity without building a full in-house localization team.

Solves: lack of internal bandwidth, unclear or inconsistent processes, fragmented vendor portfolios, and unstable quality.

Deliverables:

• Interim end-to-end program management

• Operational reporting and documentation designed for handover or internalization

Transcreation and Global Creative Solutions

High-stakes creative adaptation for marketing, branding, and international campaigns where cultural impact matters more than literal accuracy.

Ideal for: teams running global campaigns that require strong brand alignment, tone coherence, and cultural relevance across markets.

Solves: cultural misfires, weak emotional resonance, and inconsistent brand expression.

Deliverables:

• Transcreation workflow and governance

• Recommendation and onboarding of bilingual copywriting experts

• AI-supported guidelines for content handling

High-risk and Niche Content Management

Secure, discreet localization services for sensitive or underserved industries.

Ideal for: Organizations operating in sensitive or high-liability sectors that require specialist linguists, strict confidentiality, and non-standard localization workflows.

Solves: content rejection, confidentiality risks, lack of qualified linguists, and quality failures.

Deliverables:

• Secured, managed localization workflows

• Vetted niche and subject-matter linguists

• Confidential operations and data handling

Tier 4: Strategic Advisory Services

Fractional Head of Localization

Executive-level leadership without the full-time cost.

Ideal for: organizations that need experienced localization leadership to guide growth, transformation, or stabilization, but do not require or cannot justify a full-time executive role.

Solves: lack of strategic direction, missing leadership ownership, unclear accountability, and misalignment between localization outcomes and company-wide KPIs.

Deliverables:

• Ownership of localization strategy

• Team leadership and mentoring

• Executive-level KPI definition, tracking, and reporting

• Localization roadmap aligned with business objectives

LangOps Strategy Council

Strategic stagnation, lack of external benchmarking, and unclear AI direction.

Ideal for: Heads of Localization or LangOps leaders who want external perspective, strategic challenge, and ongoing validation of their localization and AI roadmap.

Solves: stagnation, lack of external benchmarking, and unclear AI direction.

Deliverables:

• Monthly or quarterly strategy sessions

• Expert challenge, validation and peer-benchmarking

• Annual roadmap and strategy review

Regulated Content Compliance Framework

Specialized localization advisory for regulated industries including Life Sciences, Legal, and Financial Services.

Ideal for: Organizations operating in regulated industries that must meet strict compliance, audit, and documentation requirements across multilingual content.

Solves: compliance risk, inconsistent terminology, audit failures, and vendor non-compliance.

Deliverables:

• Regulatory compliance and risk audit

• Validated terminology governance framework

• Vendor qualification and audit model

• QA, validation, and documentation protocols

Understand the real problem

We give you clarity on what’s working, what isn’t, and where friction actually comes from.

These services are designed to provide clarity and decision support before any operational or technical changes are made. Each service can be purchased independently.

Fix the operational foundation

We refresh or redesign your workflows and tools so the processes become predictable and scalable.

These services focus on fixing operational and technical issues identified during diagnostics. Each service can be purchased independently.

Take ownership where stakes are high

We support your team or even run critical localization functions where risk, volume, or complexity exceeds internal capacity.

These services provide hands-on operational support for high-risk, high-volume, or business-critical localization work. Each service can be purchased independently.

Sustain performance long term

We provide you with ongoing leadership and advisory support as localization becomes a permanent, strategic capability.

These services provide strategic direction, governance, and decision-making support. Each service can be purchased independently.